Terms & Conditions

Terms and Conditions;


1. Seller / Service Provider:

Bulens-cleaning has its registered office in 1982 Elewijt, Waversebaan114 and is registered in the Crossroads Bank for Enterprises (KBO) under number 0836068437 and the VAT number is BE0836068437


    2. Application

    Each order constitutes acceptance by the Buyer of our general terms and conditions, which are an integral part of the agreement, to the exclusion of all other general or special terms and conditions issued by the Buyer, unless expressly agreed otherwise in writing.


    3. Quotations and order acceptance

    All our offers are without obligation. We are only bound by an order after we have confirmed it in writing or after we have started execution. The information about the products and the pricing, as well as the detailed order information, has been prepared and communicated subject to change and correction.


    4. DeliverY and services

    Products are only delivered in Belgium. The delivery of products will take place as far as possible within the time specified in the individual order confirmation. Incorrect delivery addresses are the responsibility of the Buyer and may lead to additional costs. Unless otherwise agreed, our prices do not include the transport and delivery of the goods to the Buyer. The costs of transport and delivery are stated separately. The stated delivery times are not binding, but are given purely as an indication. No delay in delivery can give rise to termination of the purchase or payment of damages in favor of the Buyer, except in the case of intentional delay. We have the right to make partial deliveries. In the event of non-delivery of the goods, any sums paid by the Buyer will be refunded without interest or other compensation.


    5. Complaints

    Complaints must, in order to be admissible, reach us: (a) in case of complaint for non-conformity of delivery, eight (8) days after delivery and (b) in case of hidden defects, eight (8) days after discovery of the defect or after such discovery could reasonably have been made. The receipt of the goods by the Buyer covers any possible defect or non-conformity that could then be identified.


    6. Guarantee

    Our guarantee is limited to the guarantee for hidden defects and the guarantee in case of consumer purchase, both provided for in the Civil Code. We are only responsible for damage that is the result of intent or gross negligence. We are not liable for general or special indirect damage, of whatever nature, suffered by the Buyer.


    7. Right of withdrawal - Returns

    In the context of distance sales to consumers who fall within the scope of the Act of 6 April 2010, the consumer has the right to inform the seller that he renounces the purchase, without payment of a fine and without stating reasons. within 14 calendar days from the day following delivery. If the consumer invokes this option, he must contact info@osmosewaterkopen.be and have the goods ready in their original condition so that they can be picked up by our own services. A transport cost of €40.00 will be charged for this. Goods that have been ordered specifically for the Buyer will not be taken back and the Buyer can therefore not invoke the renunciation clause. The osmosis water falls under perishable goods and is not taken back. Cash on delivery returns are not accepted. The refund will be made to the account number you specified after receipt and verification of the return.


    8.Force majeure

    We will not be liable for any delay in performance or for non-performance of our obligations due to events beyond our normal control, including production stoppages, difficulties in supply or shortages of raw materials, manpower, energy or transportation or delays in transportation, strikes, lockouts, work stoppages or other collective labor disputes affecting either ourselves or our suppliers, even if these events are foreseeable.



    In addition to cash payment, we also accept the following secure online payment methods via Payconiq; cash , Belfius & KBC. The invoices are payable at our registered office at 1982 Elewijt, Waversebaan 114 on the due date, net without discount, unless stated otherwise on the invoice. In order to be admissible, any complaint regarding the invoices must be formulated in detail by registered letter within three (3) days of receipt of the invoice. In the event of late payments, interest will be charged on the outstanding invoice amounts by operation of law and without any prior notice of default being required at the rate of 1% per month from the invoice date. In the event of non-payment and if a reminder by ordinary letter has remained without result for 10 days, a fixed compensation of at least € 50.00 +  10% of the outstanding amounts will also be owed. We reserve the right in the event of any total or partial non-payment of an invoice on the due date or any other breach by the Buyer of its obligations under the agreement, by operation of law and without notice of default, to suspend the execution of all agreements with the Buyer. suspend or terminate it with immediate effect, without the need for any judicial intervention and to immediately claim all claims even not yet due or to make the delivery only against payment in cash, notwithstanding previous agreements and without prejudice to any other right that we may have to apply. Failure to act immediately against a shortcoming by the Buyer can in no way be regarded as a renunciation on our part to invoke this shortcoming at a later date.


    10. Cookies

    Our website uses cookies, which means that during a visit to our site `cookies` can be placed on the hard drive of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies are used to optimize your visit. Cookies cannot be used to identify individuals, a cookie can only identify a machine. You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications. By using our website, you agree to our use of cookies.


    11. Intellectual Property

    Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other entitled parties. It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combinations, etc. without our prior and express written permission.


    12. Evidence

    Within the framework of their relations, all Parties accept electronic evidence (for example: e-mail, backups, ...).



    If an article of these terms and conditions is declared null and void, this nullity will not affect the validity of the other articles.


    14. Governing Law

    All agreements concluded with the Seller are governed by Belgian law. The Belgian courts have exclusive jurisdiction.


    your privacy;

    Bulens-cleaning attaches great importance to the protection of your personal data and respect for your privacy. In this privacy statement we want to provide clear and transparent information about how we handle your personal data. We do everything we can to guarantee your privacy and therefore handle personal data with care. Bulens-cleaning complies in all cases with the applicable laws and regulations, including the General Data Protection Regulation (GDPR).


    • This means that we in any case:

    process your personal data in accordance with the purpose for which it was provided. These goals and type of personal data are described in this privacy statement; limit the processing of personal data to only those data that are minimally necessary for the purposes for which they are processed; ask for your explicit permission if we need it for the processing of your personal data; have taken appropriate technical and organizational measures to ensure the security of your personal data; not pass on personal data to other parties, unless this is necessary for the implementation of the purposes for which they were provided; are aware of your rights regarding your personal data, want to point this out to you and respect them. As jswindowcleaning, we are responsible for the processing of your personal data. If, after reading our privacy statement, or in a more general sense, you have questions about this or wish to contact us, you can do so via the contact details below: Bulenzr@gmail.com  -  Bulens-cleaning


    • Why do we process your data;

    We process your personal data for the following purposes and legal bases:

      - to be able to participate in our activities (execution of the agreement),

      - to inform active customers about similar products through direct marketing (legitimate interest),

      - sending newsletters, thematic mailings and invitations (consent of the person concerned),

      - sending quotations, invoices, reminders for outstanding invoices, making appointments

    For the above purposes, we may request and process the following personal data: personal identity data: company name, surname, first name, address, telephone number, e-mail, VAT number and all relevant company data with regard to invoicing. We only use the collected data for the purposes for which we obtained the data.


    • Provision to third parties;

    We may provide the information you provide to us to third parties if this is necessary for the implementation of the purposes described above. For example, we use a third party for: providing the internet environment (web hosting); taking care of IT infrastructure taking care of (and distributing) any newsletters and invitations. the performance of work on our behalf by staff and subcontractors (only name and address  to situate the yard) Naturally, we make the necessary agreements with these parties to guarantee the security of your personal data. We never pass on personal data to other parties with whom we have not concluded a processing agreement. Furthermore, we will not provide the information you provide to other parties, unless this is legally required and permitted. An example of this is that the police requests (personal) data from us in the context of an investigation. In such a case, we must cooperate and are therefore obliged to provide this information. We may also share personal data with third parties if you give us permission to do so. You have the right to withdraw this consent at any time, without this affecting the lawfulness of the processing for its withdrawal. We do not provide personal data to parties located outside the EU. We only process personal data of minors (persons under the age of 16) if written permission has been given by the parent or legal representative.


    • Retention period

    Bulens-cleaning does not store personal data longer than necessary for the purpose for which it was provided or required by law. As a general rule, we keep personal data for a maximum of 5 years after the last use.


      • Data security

      We take appropriate technical and organizational measures to protect your personal data against unlawful processing, including: All persons who can take cognizance of your data on behalf of jswindowcleaning are bound by confidentiality. We have a username and password policy on all our systems. We pseudonymise and ensure the encryption of personal data if there is reason to do so. We make backups of the personal data in order to be able to restore it in the event of physical or technical incidents. We regularly test and evaluate our measures. Our employees are informed about the importance of the protection of personal data.


      • Your rights regarding your data

      You have the right to inspect and correct or delete the personal data we have received from you. At the top of this privacy statement you will find how you can contact us. To check your identity, we ask you to send a copy of your identity card. We strongly recommend that you make your passport photo invisible and state that it is a copy. You can also object to the processing of your personal data (or part thereof) by us or by one of our processors. You also have the right to have the data provided by you transferred by us to you (or on your direct instruction to another party). We may ask you to identify yourself before we can comply with the aforementioned requests


      • Complaints

      If you have a complaint about the processing of your personal data, we ask you to contact us immediately. You also always have the right to submit a complaint to the Privacy Commission, this is the supervisory authority in the field of privacy protection.


      • Change of privacy statement

      Bulens Cleaning can change its privacy statement. We will announce this change on our website.